Free delivery + Pay on delivery across Morocco

Privacy Policy

Last updated: June 2025

1. Who We Are

Eclara (eclara.ma) is a Moroccan skincare brand. We are committed to protecting your personal data in accordance with Moroccan law 09-08 on the protection of individuals with regard to the processing of personal data.

2. Data We Collect

When placing an order or completing the skin quiz, we collect:
• Full name
• Phone number
• City
• Skin quiz answers (skin type, budget, beauty concerns)

We collect no banking data — payment is made in cash upon delivery.

3. How We Use Your Data

We use your information for the following purposes:
• Processing your order and coordinating delivery
• Sending order confirmations and delivery follow-up via WhatsApp
• Sending personalized recommendations based on your skin quiz answers
• Improving our services and customer experience

Your data is not used for external commercial purposes or paid third-party advertising.

4. Data Sharing with Third Parties

We work only with limited, trusted partners:
Delivery service: name, phone and address for delivery purposes only.
WhatsApp (Meta): for sending order notifications — Meta's privacy policy applies.
Bitrix24: CRM system for order and customer management.

We do not sell or share your data for marketing purposes.

5. Cookies

Our website uses essential technical cookies (session, language) to ensure proper operation. We do not use advertising tracking cookies or detailed behavioral analytics.

6. Data Retention

Your data is retained for 2 years (24 months) for accounting and legal purposes, then deleted or anonymised.

7. Your Rights

Under Moroccan law 09-08 (CNDP), you have the following rights:
• Access to your personal data
• Correction of any inaccurate information
• Deletion of your data
• Objection to the processing of your data

To exercise these rights, contact us at: contact@eclara.ma
We will respond to your request within 30 days.

8. Contact Us

For any questions regarding this privacy policy, contact us:
📧 contact@eclara.ma
🌐 eclara.ma

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