Last updated: June 2025
Eclara (eclara.ma) is a Moroccan skincare brand. We are committed to protecting your personal data in accordance with Moroccan law 09-08 on the protection of individuals with regard to the processing of personal data.
When placing an order or completing the skin quiz, we collect:
• Full name
• Phone number
• City
• Skin quiz answers (skin type, budget, beauty concerns)
We collect no banking data — payment is made in cash upon delivery.
We use your information for the following purposes:
• Processing your order and coordinating delivery
• Sending order confirmations and delivery follow-up via WhatsApp
• Sending personalized recommendations based on your skin quiz answers
• Improving our services and customer experience
Your data is not used for external commercial purposes or paid third-party advertising.
We work only with limited, trusted partners:
• Delivery service: name, phone and address for delivery purposes only.
• WhatsApp (Meta): for sending order notifications — Meta's privacy policy applies.
• Bitrix24: CRM system for order and customer management.
We do not sell or share your data for marketing purposes.
Our website uses essential technical cookies (session, language) to ensure proper operation. We do not use advertising tracking cookies or detailed behavioral analytics.
Your data is retained for 2 years (24 months) for accounting and legal purposes, then deleted or anonymised.
Under Moroccan law 09-08 (CNDP), you have the following rights:
• Access to your personal data
• Correction of any inaccurate information
• Deletion of your data
• Objection to the processing of your data
To exercise these rights, contact us at: contact@eclara.ma
We will respond to your request within 30 days.
For any questions regarding this privacy policy, contact us:
📧 contact@eclara.ma
🌐 eclara.ma