Free delivery + Pay on delivery across Morocco

FAQ

Is cash on delivery available?

Yes! We operate exclusively on COD across Morocco. You pay the courier on delivery — no bank details required.

How long does delivery take?

Between 2 and 3 days after order confirmation. We contact you before delivery.

Is delivery free?

Yes, delivery is 100% free to all cities in Morocco, no exceptions.

Are the products suitable for sensitive skin?

Our products are designed for Moroccan skin. For sensitive skin, we recommend starting with a small amount the first week to test tolerance.

How can I verify product authenticity?

All products are shipped directly from our warehouses. Each order has a tracking number and we contact you personally before delivery.

Which sunscreen should I choose for my face in Morocco?

For the Moroccan climate, choose an SPF50 UVA/UVB with no white cast, applied every morning. The Eclara SPF50 Sunscreen absorbs in seconds with no residue or shine, formulated for Moroccan skin in every season.

→ SPF50 Sunscreen

How do I treat dark spots and melasma?

You need three fronts: the Triple Action Serum at night (Alpha-Arbutin + Kojic + Tranexamic Acid), Vitamin C in the morning, and an essential SPF50 — without sun protection, the sun undoes the treatment.

→ Triple Action Serum

Are any products safe during pregnancy?

Yes — hydrating serums (hyaluronic acid), the cleanser, sunscreens and creams without retinol or strong acids are generally accepted during pregnancy. Follow our complete safe routine in the dedicated article.

→ The pregnancy-safe routine

What is the difference between a serum and a cream?

A serum delivers a high concentration of actives that penetrate deeply; a cream seals in hydration and protects the surface. The ideal routine: serum on damp skin, then cream on top.

→ The complete hydration routine

I'm new to skincare — where do I start?

With three sufficient products: the Crystal Cleanser, the Deep Hydration Serum, and the SPF50 Sunscreen. Simple and effective — find the full path on our beginner routine page.

→ The beginner routine

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